Product Support Specialist
Company: VirtualVocations
Location: Paterson
Posted on: November 2, 2024
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Job Description:
A company is looking for a Product Support Specialist to provide
Level 1 technical support for corporate tax software.
Key Responsibilities
Answer customer inquiries via phone, email, and web portal
Analyze and resolve technical and software-related issues
Log work activity and manage customer expectations effectively
Required Qualifications and Education
1-3 years of experience as a Product Support Specialist or similar
role
Degree in Information Systems or Computer Science preferred, or
equivalent experience
Intermediate knowledge of platforms, operating systems, and web
authoring tools
Basic knowledge of corporate tax concepts and related software
Experience with ticketing systems such as Salesforce and ITIL
practices
Keywords: VirtualVocations, Parsippany-Troy Hills Township , Product Support Specialist, Other , Paterson, New Jersey
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