Unified Communications manager

Company: VALUECONNECT CONSULTING CORPORATION
Location: New York
Posted on: April 19, 2025

Job Description:

Position Overview:

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

The Manager of Unified Communications will be responsible for leading the strategic development and daily management of the firm's communication platforms including Microsoft Teams, Microsoft 365, OneDrive, and Cisco Unified Communications Manager (CUCM). The ideal candidate will play a pivotal role in migrating from legacy on-premise systems to modern cloud environments, especially focusing on Microsoft Teams Calling.

Key Responsibilities:

Platform Management & Administration

Administer and optimize Microsoft Teams for chat, video conferencing, and telephony (PSTN integration)


Oversee Microsoft 365 email administration and Microsoft OneDrive, ensuring data security and compliance


Maintain and support Cisco CUCM during its phased transition to Teams Calling



Migration & Transformation

Lead the migration of on-premise collaboration and telecom systems to cloud-based platforms


Manage all stages of the migration process to minimize disruption and maintain high availability



Leadership & Team Management

Supervise and mentor a team of engineers and administrators


Drive a high-performance culture aligned with organizational standards



Strategic Planning

Develop a forward-looking unified communications strategy to support the firm's evolving needs


Evaluate and implement emerging technologies that enhance communication and collaboration



Operational Excellence

Monitor platform performance, usage, and security


Ensure regulatory compliance and develop disaster recovery strategies



Stakeholder Collaboration

Partner with IT leadership and business stakeholders to assess and meet organizational communication needs


Serve as a senior escalation point for complex issues impacting unified communications



User Support & Training

Oversee training and onboarding programs for new tools and features


Support helpdesk and end users with escalated issues and adoption initiatives



Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field


Certifications such as Microsoft 365 Certified: Teams Administrator or Cisco CCNP Collaboration preferred


7+ years of experience in IT with a focus on unified communications


Proven experience managing Microsoft Teams, Microsoft 365, and migrating legacy systems to the cloud


Strong leadership experience managing technical teams


Proficient in network protocols, telephony infrastructure, and Microsoft 365 administration


Exceptional problem-solving, communication, and project management skills



Why This Role?

This is a high-impact opportunity to lead communications innovation at one of the nation's top law firms. The selected candidate will shape the future of collaboration technology for a prestigious organization committed to excellence, security, and seamless global connectivity.

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