Manager, Patient Access and Affordability - Immunology - Horsham, PA

Company: Disability Solutions
Location: Horsham
Posted on: November 1, 2024

Job Description:

J&J Innovative Medicine is recruiting for a Manager, Patient Access and Affordability - Immunology, located in Horsham, Pennsylvania. At Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.Job DescriptionAn important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson therapies, to help overcome challenges to fulfillment, on-boarding and adherence.\rThe Manager, Patient Access and Affordability Solutions (PAAS) will manage patient support programs for the portfolio of Immunology products such as Tremfya and will work closely with the Immunology Patient Experience (Px) team and other patient solutions teams to co-create and operationalize best in class solutions that optimize the patient journey post prescribing decision, ensuring that more patients can start and stay on therapy.A Day in the LifeEvery patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.Day-to-day ResponsibilitiesThe Manager, Patient Access and Affordability Solutions implements patient support initiatives, provides training to impacted teams and partners, and manages external partner relationship to deliver for best-in-class access & affordability solutions in service to patients.\rTheir day-to-day responsibilities include:

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• Access & Affordability Design & Implementation: Support the design and compliantly implement innovative solutions that shape the patient affordability services portfolio into a complete, inter-connected and digital experience for the patient, including clear communication, automation, & optimization.
• Collaborate: Partner with multiple vendors across Hub, IT, Patient Support Programs, and other external/internal partners to develop and execute solutions that can positively impact patient access and affordability experience.
• Customer-Centric Design Process: Support the creation of a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition utilizing cutting edge and modern technology solutions.
• Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; Identify solution enhancements including capabilities, training, technology, tools, and staffing and support sharing of best practices across the portfolio; effectively communicate and manage internal and external stakeholders to ensure successful delivery.
• Program Operations & Compliance: Support the program development & launch with partner suppliers in accordance with regulations & internal policy. This includes but is not limited to program approvals (legal, compliance, privacy), copy approval process, and training with vendors and internal stakeholder.
• Training: Support training initiatives for our field-based Immunology Specialists and Field Reimbursement & Access Specialists to ensure strong understanding and ability to provide education related to patient affordability initiatives.
• Advancing Equity in Healthcare: Address the needs of underserved populations for affordability solution awareness and enrollment.
• Communications & Project Planning: Support the planning efforts for communications (targeting, messaging, creative, channels), vendor deliverables and training in support of access & affordability programs - influencing indirectly through IT, external vendors, brand patient and professional marketing teams.
• Culture: Support a culture of learning, smart risk-taking and experimentation
• Diversity & Inclusion: Foster and evolve an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force.
• Ethics: Model ethical, Credo-based decision-making with deep knowledge and respect for legal and compliance requirements\rAbout You\rYou are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new programs. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short - you learn from it.\r

Keywords: Disability Solutions, Parsippany-Troy Hills Township , Manager, Patient Access and Affordability - Immunology - Horsham, PA, Executive , Horsham, New Jersey